THE FOUNDATION OF GREAT CUSTOMER EXPERIENCE: WHY ORGANIZATION STRUCTURE MATTERS
THE FOUNDATION OF GREAT CUSTOMER EXPERIENCE: WHY ORGANIZATION STRUCTURE MATTERS When it comes to making customers happy, the way a company is set up internally is a big deal. Think of it like the hidden conductor behind the scenes. There are three important things to look at when improving customer experience: ComplexityCenetralization/DecentralizationDegree of Formalization Complexity: […]